Analysis of Meteorological Service Satisfaction Based on Comprehensive Evaluation Method
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    Abstract:

    Meteorological service satisfaction analysis plays a very important role in public meteorological service satisfaction evaluation. The principal component analysis and the entropy value method are used to gain two sets of ranking results about the satisfaction with the status quo of meteorological service for 31 provinces and cities in China, based on the assessment survey data of national public meteorological service in 2010 The principal component analysis emphasizes the correlation of variables, and the entropy value method emphasizes the uncertainty of variables; so the two ranking results are combined, under the prerequisite of passing the consistency test, to establish another new ranking result by using the integrated comprehensive evaluation method. A new understanding of the satisfaction of meteorological service in a city is obtained, and suggestions about improving meteorological service satisfaction are provided.

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崔更新,姚秀萍,杨国孝,吕明辉,刘东利.基于集成综合评价法的气象服务满意度分析[J].气象科技英文版,2014,42(3):530-534.

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History
  • Received:May 13,2013
  • Revised:December 12,2013
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  • Online: June 30,2014
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Organizer:中国气象局气象探测中心,中国气象科学研究院,北京市气象局,国家卫星气象中心,国家气象信息中心
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